refund policy

Last updated: 10 November 2026

Payments are handled by Paddle, our Merchant of Record; refunds are issued by Paddle to your original payment method.

• Sample: free, nothing to refund.
• One book (€12): if you have not downloaded the book, you can ask for a full refund within 14 days of purchase. When you download, you ask for immediate delivery and give up your right of withdrawal (consumers in the EU); after that, we refund only if the file is defective and we cannot correct it.
• Studio (€15 / month): within 14 days of your first payment you can cancel and be refunded, minus a proportional amount for the service already used (including books already downloaded). Renewals are not refunded but you can cancel any time with the « Cancel my subscription » button; your access continues until the end of the paid period.
• Defects: if a book does not match what we described or has a technical fault, write to hello@ephmr.app; we correct it or refund you.
• How to ask: use the "Withdraw from the contract here" function in your account or email hello@ephmr.app. We acknowledge your request and refunds usually reach you within 14 days.

Statutory rights are not affected by this policy.